Operations · Automation · Video Production

Hi, I'm

Charles Provido

I build automated systems that eliminate busywork and produce video content that drives results—helping businesses scale without adding headcount.

Operations · Automation · Video Production

Hi, I'm

Charles Provido

I build automated systems that eliminate busywork and produce video content that drives results—helping businesses scale without adding headcount.

What I Do Best

A unique blend of technical expertise and creative leadership.

Operations & Automation

I design and implement automated workflows that have reduced customer support workload by 60%, cut response times from hours to minutes, and freed teams to focus on high-value work instead of repetitive tasks.

Workflow Automation, Process Optimization, SOPs & Systems

Video Production

Over 50+ hours of professional content that trained 200+ professionals and drove conversions. I handle the full pipeline—from concept and shooting to final delivery—ensuring every frame serves your business goals.

Content Strategy, Video Editing, Sound Design, Cinematography

Team Leadership

Led creative teams of 2+ videographers and editors to deliver 100+ projects on time and under budget. Scaled production output 3x while maintaining quality and meeting tight deadlines across multiple brands.

Team Management, Creative Direction, Training, Project Management

What I Do Best

A unique blend of technical expertise and creative leadership.

Operations & Automation

I design and implement automated workflows that have reduced customer support workload by 60%, cut response times from hours to minutes, and freed teams to focus on high-value work instead of repetitive tasks.

Workflow Automation, Process Optimization, SOPs & Systems

Video Production

Over 50+ hours of professional content that trained 200+ professionals and drove conversions. I handle the full pipeline—from concept and shooting to final delivery—ensuring every frame serves your business goals.

Content Strategy, Video Editing, Sound Design, Cinematography

Team Leadership

Led creative teams of 2+ videographers and editors to deliver 100+ projects on time and under budget. Scaled production output 3x while maintaining quality and meeting tight deadlines across multiple brands.

Team Management, Creative Direction, Training, Project Management

Systems & Automation

Operations That Scale

I design automated systems that reduce manual work and grow with your business.

Lead Routing

Automation

THE CHALLENGE

A speed-to-lead generation company faced a critical routing issue: free users were claiming leads faster than paying subscribers, preventing premium members from accessing the leads they paid for. This created frustration among paying customers and threatened subscription renewals.

MY SOLUTION

Built an intelligent automated lead routing system that prioritized lead distribution based on subscription tier:

  • Auto-assigned leads to premium, pro, and basic users in priority order

  • Implemented time-delayed access for free users to give paying members first opportunity

  • Created visibility dashboards showing lead availability by tier

IMPACT

  • Customer complaints dropped dramatically - paying users now receive priority access

  • Subscription upgrades increased - basic users upgraded to access leads faster

  • Reduced churn among premium members by delivering on the value they paid for

  • Data-driven insights gave leadership visibility into lead flow and user engagement patterns

Customer Success

Pipelines

THE CHALLENGE

New customers received inconsistent onboarding experiences. The CS team manually sent contracts and setup instructions to each user, resulting in 40% of customers never completing their account setup and early churn.

MY SOLUTION

Created an automated onboarding journey using workflows and integrations:

  • Automated contract signing and document delivery

  • Triggered step-by-step software walkthrough sequences

  • Built progress tracking with automated milestone reminders

  • Scheduled automated check-ins from the Customer Success team

  • Flagged at-risk accounts for proactive CS intervention

IMPACT

  • Onboarding completion rate jumped from 40% to 85%

  • CS team saved 20 hours/week previously spent on manual contract sending and follow-ups

  • Time-to-value improved 50% - customers activated and saw results faster

  • Reduced first-90-day churn by identifying and supporting at-risk accounts early

Customer Support Automation

THE CHALLENGE

Support team overwhelmed with 50+ monthly tickets, averaging 4-hour response times and burning out staff on repetitive inquiries.

MY SOLUTION

Designed intelligent automation workflows using Go High Level and custom integrations that:

  • Auto-route tickets based on urgency and category

  • Provide instant responses to 80% of common questions

  • Escalate complex issues to the right team member

IMPACT

  • 60% reduction in manual workload

  • Response time cut from 4 hours to 15 minutes

  • Team satisfaction improved - staff now focus on complex problems, not copy-paste responses

  • Handles 400+ tickets monthly with zero additional headcount

Production Workflow Optimization

THE CHALLENGE

Production faced severe bottlenecks: 2-month turnaround times on training videos, no standardized process, endless revision cycles, and a team stretched across too many simultaneous projects.

MY SOLUTION

Designed and implemented a streamlined production system:

  • Built project intake form with automatic routing to production calendar

  • Created templated workflows for different content types (training, promotional, social)

  • Standardized feedback and revision process with clear approval stages

  • Automated status updates to stakeholders throughout production

IMPACT

  • Turnaround time cut from 2 months to 3 weeks - 75% faster delivery

  • Revision cycles reduced from 4-5 rounds to 1-2 - clearer requirements upfront

  • Team capacity increased 3x - scaled from 3 videos/month to 10+ videos/month

  • Stakeholder satisfaction improved through predictable timelines and clear expectations

TOOLS & PLATFORMS

CRM Systems

Workflow Automation

Process Documentation

SOP Development

API Integration

Data Analytics

Systems & Automation

Operations That Scale

I design automated systems that reduce manual work and grow with your business.

Lead Routing

Automation

THE CHALLENGE

A speed-to-lead generation company faced a critical routing issue: free users were claiming leads faster than paying subscribers, preventing premium members from accessing the leads they paid for. This created frustration among paying customers and threatened subscription renewals.

MY SOLUTION

Built an intelligent automated lead routing system that prioritized lead distribution based on subscription tier:

  • Auto-assigned leads to premium, pro, and basic users in priority order

  • Implemented time-delayed access for free users to give paying members first opportunity

  • Created visibility dashboards showing lead availability by tier

IMPACT

  • Customer complaints dropped dramatically - paying users now receive priority access

  • Subscription upgrades increased - basic users upgraded to access leads faster

  • Reduced churn among premium members by delivering on the value they paid for

  • Data-driven insights gave leadership visibility into lead flow and user engagement patterns

Customer Success

Pipelines

THE CHALLENGE

New customers received inconsistent onboarding experiences. The CS team manually sent contracts and setup instructions to each user, resulting in 40% of customers never completing their account setup and early churn.

MY SOLUTION

Created an automated onboarding journey using workflows and integrations:

  • Automated contract signing and document delivery

  • Triggered step-by-step software walkthrough sequences

  • Built progress tracking with automated milestone reminders

  • Scheduled automated check-ins from the Customer Success team

  • Flagged at-risk accounts for proactive CS intervention

IMPACT

  • Onboarding completion rate jumped from 40% to 85%

  • CS team saved 20 hours/week previously spent on manual contract sending and follow-ups

  • Time-to-value improved 50% - customers activated and saw results faster

  • Reduced first-90-day churn by identifying and supporting at-risk accounts early

Customer Support Automation

THE CHALLENGE

Support team overwhelmed with 50+ monthly tickets, averaging 4-hour response times and burning out staff on repetitive inquiries.

MY SOLUTION

Designed intelligent automation workflows using Go High Level and custom integrations that:

  • Auto-route tickets based on urgency and category

  • Provide instant responses to 80% of common questions

  • Escalate complex issues to the right team member

IMPACT

  • 60% reduction in manual workload

  • Response time cut from 4 hours to 15 minutes

  • Team satisfaction improved - staff now focus on complex problems, not copy-paste responses

  • Handles 400+ tickets monthly with zero additional headcount

Production Workflow Optimization

THE CHALLENGE

Production faced severe bottlenecks: 2-month turnaround times on training videos, no standardized process, endless revision cycles, and a team stretched across too many simultaneous projects.

MY SOLUTION

Designed and implemented a streamlined production system:

  • Built project intake form with automatic routing to production calendar

  • Created templated workflows for different content types (training, promotional, social)

  • Standardized feedback and revision process with clear approval stages

  • Automated status updates to stakeholders throughout production

IMPACT

  • Turnaround time cut from 2 months to 3 weeks - 75% faster delivery

  • Revision cycles reduced from 4-5 rounds to 1-2 - clearer requirements upfront

  • Team capacity increased 3x - scaled from 3 videos/month to 10+ videos/month

  • Stakeholder satisfaction improved through predictable timelines and clear expectations

TOOLS & PLATFORMS

CRM Systems

Workflow Automation

Process Documentation

SOP Development

API Integration

Data Analytics

Production Portfolio

Video Production That Performs

Professional content that educates, converts, and scales your business.

PAID ADVERTISING

VSL & Ad Campaigns

High-converting video sales letters, social ads, and landing page videos that turn viewers into customers. Every frame is optimized for attention, emotion, and action.

10-30s Ads | Contributed to $1,000,000 in revenue

Long-Form Content

Youtube & Series

Educational videos and series that position brands as authorities. Produced 50+ hours of content that trained 200+ professionals and built loyal audiences.

50+ hours of content that trained 200+ professionals

Employee Development

Corporate Training

Comprehensive onboarding programs and professional development courses that scale team growth.

Helped onboard 100+ employees faster and more consistently

50+

Hours of Content

100+

Projects Delivered

10+

Years Production

Production Portfolio

Video Production That Performs

Professional content that educates, converts, and scales your business.

PAID ADVERTISING

VSL & Ad Campaigns

High-converting video sales letters, social ads, and landing page videos that turn viewers into customers. Every frame is optimized for attention, emotion, and action.

10-30s Ads | Contributed to $1,000,000 in revenue

Long-Form Content

Youtube & Series

Educational videos and series that position brands as authorities. Produced 50+ hours of content that trained 200+ professionals and built loyal audiences.

50+ hours of content that trained 200+ professionals

Employee Development

Corporate Training

Comprehensive onboarding programs and professional development courses that scale team growth.

Helped onboard 100+ employees faster and more consistently

50+

Hours of Content

100+

Projects Delivered

10+

Years Production

Experience

A track record of growth, from editing newsroom content to leading operations.

2023 - 2025

Operations and Automation Specialist

CHT Group

Led the development of automated systems across multiple business units. Designed workflows that reduced workload for customer support while improving accuracy and speed.

2021 - 2023

Production Manager

CHT Group

Managed a team of videographers and editors. Oversaw project timelines, content scheduling, and production quality across multiple brands.

2020 - 2021

Video Producer

CHT Group

Produced 50+ hours of training content for real estate professionals. Shot, edited, and delivered courses, promo videos, ads, and marketing content.

2018 - 2020

News Video Editor

One America News Network

Edited daily news packages under tight deadlines. Collaborated with writers and anchors to shape broadcast content including Tipping Point and After Hours.

Experience

A track record of growth, from editing newsroom content to leading operations.

2023 - 2025

Operations and Automation Specialist

CHT Group

Led the development of automated systems across multiple business units. Designed workflows that reduced workload for customer support while improving accuracy and speed.

2021 - 2023

Production Manager

CHT Group

Managed a team of videographers and editors. Oversaw project timelines, content scheduling, and production quality across multiple brands.

2020 - 2021

Video Producer

CHT Group

Produced 50+ hours of training content for real estate professionals. Shot, edited, and delivered courses, promo videos, ads, and marketing content.

2018 - 2020

News Video Editor

One America News Network

Edited daily news packages under tight deadlines. Collaborated with writers and anchors to shape broadcast content including Tipping Point and After Hours.

Let's Connect

I'm open to new opportunities where I can bring my expertise in operations, automation, and video production to help your team succeed.

951-719-9343

© 2026 Charles Provido. All rights reserved.